Oct 05, 2014 03:23 PM
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You will see offers with free stuff with larger things - beware they may be giving those free because they do not work. And they do not give any replacement or exchange for those because it is just marked that way in the bill.
I bought speakers worth Rs.1990 from reliance store in Park Square mall in Whitefield. As it gave a Reconnect Powerbank worth Rs. 699 free, thinking combination is good deal. Came home and found powerbank does not work in my phone, when it should be. I took it back, and it works in the mobiles in the customer service, and they refuse to exchange, give me another piece, or take back the whole purchase.
As far as me as a customer, these two items come together. If one does not work it is as good as whole purchase is a bad deal.
These reliance guys should learn how to make deals with customer. Just for this simple powerbank, they may be losing a purchase of TV worth 1 lakh. Because people who buy high value stuff, care about customer service
