Aug 15, 2012 09:19 PM
5353 Views
I walked into the Reliance Digital in Kamanahalli to check their 15% cash back offer. Met a salesman who took me around the Home Theatres. I selected a Sony HT costing 19, 500. So sales guy told me I will get 15% cash back which I can use to buy other items there later. He mentioned that I need to buy 1 product costing more than 10, 000 to avail the 3000 cash back. When I went to check the printers the sales guy there told me I can buy any number pf products and what matters is only the total cost. The confusion was cleared after talking to 5 more salesman and finally the cashier.
I proceeded to buy the Sony HT. Had to wait for more than an hour before the billers got their act together. Just before the cashier was about to swipe my Credit Card I casually asked him to show me the gift voucher, to read through it till he bills. At that moment he tells me the cash back is not valid on Sony products. This, after 2 hours and talking to 7 salesman and 2 cashiers. When asked why it was not told earlier the reason given was that the salesman was new and did not know it. Had my card been swiped I would have been forced to buy it.
No manager available to resolve the issue. I walked out with a promise not to enter Reliance Digital ever again.
