Oct 07, 2016 11:51 AM
7509 Views
After 3 days I received a welcome call from Reliance and the executive confirmed me my plan details, activation date, billing date and he asked if I have any questions. I was happy about it and asked him whether I could check my data usage via SMS? I asked repeatedly and every time he gave only one answer – SMS UNBILLED to 55444 and you will get all the details related to data, but in reality you will not get any data usage via that SMS. You get only the unbilled amount details via SMS. This is the quality of information they provide.
The executive also confirmed me my DOB in this process and I found it was entered wrong except the year as default values were chosen which was mentioned in the proof. It is ok, but when I tried to provide my correct details to the executive to correct it from their end he asked me to submit the documents at a near by Reliance store to update it correctly. Why would any customer take time and pain to go and submit documents just for Reliance sake to update correct DOB details? Will it be any loss to them if they update DOB when the customer is ready to provide correct details to them? bad network relaiance
