Jul 18, 2016 11:27 PM
6214 Views
It was 24 may 2016, the owner of Chhabra Mobiles, Ratan Lal Nagar, Kanpur.(i.e Reliance Retail Store of my area), came to my house with 4g Sim, and said its emergency upgrade to all our cdma services to 4G bcause cdma is going to close from 31-05-16 and 4G will start from -16. So I agreed to him he registered the sim and recommended me to buy a wi-pod 4G device @899 from rcomshop online portal, since I dnt hv any 4g device so I agreed him and purchased the device. Luckily I got the device on -16. On 08-06-16 CDMA broadband network got completely dead. I I waited for 24 hrs. neither the sim got activated nor the cdma network came back. I contacted customer care several times, they tried to fool me evry time that service will be resume after 2 hrs. but nothing happened. I understand the fact that it takes lot of effort and time to upgrade the entire network at a time. but sir, I am a postpaid broadband middle class customer since last 3 years. my bill cycle comes around 1200-1300/monthly. and my bill cycle completes on 11th of every month. So I consume 60% of my quota in last 2 days. And all of my proffessional work are dependent on braodband. Since the service is being stopped from 8-june, I hv still 17 gb left in my quota which will be reset. I know I am totally responsible for not consuming my data balance but Dear Reliance, how much responsible or I say irresponsible the company is, that shuts down its service and didnt came with a solution for consumer even after 2 months. The 4G sim should me immediatly activated. I know lot of people are enjoying 4g services on reliance. The Reliance Store staffs have working 4G sims and they are enjoying thats y they dnt care about the consumer complaints.,Its have been 48 days now since thier service is offline. And the most horrible thing is that I got the postpaid bill for the month june and july respectively. complained it several times but no response since a week. I wanted to submit proof of bills. but it can be used against me.
