Aug 12, 2009 06:45 PM
2082 Views
(Updated Aug 12, 2009 06:46 PM)
We are a smallbusiness which runs majorly only in internet. We have been using thisconnection from the past 3 months. I have been having a problem with thereliance net connection from Friday 7th Aug 2009, I have been trying to get intouch with a technician in order to get the problem fixed but all my effortshave gone in vain till date.
The internet gets connected and disconnected every30 minutes, this is my worst experience with Reliance. Every time I get intouch with the customer care they promise me that they will be sending out atechnician in an hours time. I have had a loss of close to 3 Lacs of businessfrom the past three days. There was a technician who had come to check theconnection and never did anything but states that he is ill and left. I ambeing given only complaint numbers but none has been done yet this is one ofthe complaint number 106716922. WE are surprised that there is not a singleReliance customer care center in Hyderabadwho can help us with our problem.
I had also faced a problem when the connection was given toour company, the agent had taken he wrong information down and we had to waitfor 10 days to make sure things were sorted out.
We have tried contacting all the responsible people who havegiven us the reliance connection and none of them give a response back to us. Acouple of the names who we have been trying to contact are.
Kalyan Mahanthi (9393338125): RelianceNetwork Sales Manager (Hyderabad)
Rajshekar Kinnera (040-30331636): RelianceNetwork Regional Head (Hyderabad)
Gopi : Reliance Network Service Head (Hyderabad)
These are the people who head part of the Reliance Networkoperations in Hyderabad and are not of any help to us, we were assured to getthe best service when the connections was given to us but I feel it was a biglie that has been told to us.
If this is the way Reliance Network and its employees takecare of their customers it will not be too late things will go from bad toworse. I request that this is take care of at the earliest on a priority sothat we can run our business in a smooth manner.
