Oct 05, 2007 09:38 AM
3438 Views
I am broadnet broadband customer in Bangalore.
I am having a horrible time with this service. It absolutely sucks!
Other than occasional outages, the broadband was disconnected for an
entire week due to non-payment. This was when no bill (first bill) was sent to be
after repeated confirmation of my email and door address. Nobody in
customercare had any clue as to why connection does not work. They just
tell you a stock resolution "Somebody will call you in 24 hours time".
It took about a dozen phone calls and mails to finally resolve it. In fact I came
to know about the problem (delayed payment) only from the local accounts guy.
Even after payment was made, just to re-enable it, it took three days.
For last two days, again it is dysfunctional. Last night when I attempted
to log a complaint, it was refused by the customer care executive and
his (floor) supervisor. on the promise that "system is being upgraded" and
it would be ok after 11pm.
This morning again when I checked, the connection was still not alright.
A complaint was finally accepted.
It almost seems like that this service is a FRAUD, because
- nowadays more often than not it does not work.
- there is a dysfunctional problem resolution system where
executives at supervisor level refuse to log a complaint
- when I earlier wrote to service assurance cell, the customer care
replied indicating that they both are basically same (a fraud again)
- they have a non-working toll free number, requiring me to
spend money unnecessarily on STD calls for numerous support
calls
I think that they presume that people use brandband only for fun and therefore
it is alright to have downtime at will.
And all this is above the fact that I get somewhere between 128-512kbps
speed when my plan is actually 2Mbps.
For more than two years, I had BSNL broadband at my previous residence.
Apart from very rare outages in late night, which was alright next morning,
it worked like charm.
Alas! at my new residence they are yet to give connection due to equipment shortage.
I would any day switch to BSNL given a choice than stay with this FRAUDULENT
(I borrowed it from one of the previous posters).
