Feb 25, 2007 04:23 PM
2263 Views
(Updated Feb 26, 2007 05:50 PM)
My RSN: RZTCDC000041402
MY CIRCLE:UP[WEST]
MY MODEL:MC315
SKU CODE:CDTZT01Z1
MSN:TC0000001288
I had purchased reliance zte net connect card in Meerut, at the time of purchase I was promised the speed of 128kbps. After using for two to three months I faced the problem of frequent disconnection and slow speed. I lodged the complaint with the reliance, they asked me to upgrade my zte card driver and serviced my card at the authorized center. I had done that but was still facing the problem. On 27jan.07 reliance engineers came to my place and told me I need to update my security patches for windows XP for getting better speed. I checked the Microsoft website, there the had written in FAQ’S that security patches are automatically updated during automatic upgradation .I have also checked with my manufacturers DELL, they are also telling me that I don’t have to update security patches manually. I think this is simple case of cheating the consumer or reliance doesn’t have the require professionals to sought out the problem. Will somebody ask them how much speed can be increased by updating patches, I think hardly 10-20% but I don’t think it can go to 128 kbps from 40-50kbps which I m getting now?
Purchased place:Ajanta infocom, meerut-09319316900
Service of ZTE card: Adonis, sadar bazaar, meerut-0121+3254424
On 3feb.07 customer care head Mr. Deepak called me and told me that your matter will be looked into. On 6feb.07, Mr.Ashish called me and told me to update my driver as they got the list from ZTE in which they had my number and they will contact me in the evening and asked me to check the speed from speedometer. In evening, Mr. Ashutosh called me and I told him that I have done as told by Mr. Ashish but I m getting speed of 23 kbps. He told me that since it is wireless dial up network the average speed is 20-40kbps and it is my fault that I relied the vendor and has not asked about the average speed and total speed. I want to know how come a layman knows the difference between average speed and total speed. For verifying his thing I called one of the reliance infocom web space on 7feb.07, Ajanta Infocom, and asked him average speed and the total speed. he told me that I will be getting the speed of 144kbps.
I request u to kindly take a look in the matter.
Thanking you
Anu jain
Dear Customer,
In response to your mail regarding Reliance Netconnect speed issue, please note that this is a dillup Networking he you will get average speed of 20 to 40 Kbps.
Yours sincerely,
Sachin Saxena
Customer Care
Reliance communication
