REGUS: Unbiased opinon . Review on Regus

I searched for REGUS on mouthshut but was unlucky that time that I couldn’t find reviews. Afterward I found 2 here and many on complaints board.

Unbiased opinion-An experience felt personally on heart.

Reasons for availing REGUS.

1. Have a “Delhi” presence in order to get leads.

   
   




2. Let my clients sit in good interiors & stimulated working environment.

   
   




3. Find an office nearest to Faridabad, NOIDA, Gurgaon and Delhi

   
   




4. Best parking for clients and my cars.

   
   

I had seen another one too-the quality of office space & courtesy was much better than that of REGUS, but since it was away from my place I preferred REGUS despite awful parking & demanding money for extra own parking, leave apart clients. It was very uncomfortable thinking that my clients will pay money to park their cars.

1. The marketing manager gave me a acceptable offer for Virtual Office which was an address, a dedicated phone number with call forwarding. The terms of contract was well written, though they made error in it 2 times. They gave us 5-6 days to decide which were less since we had to come from a long distance from Faridabad to check other offers.

   
   




2. We clearly asked them whether there were any hidden charges which the marketing manager clearly denied and assured us that it will be a very happy venture availing REGUS.

   
   




3. We paid them 2 months advance and some more money not agreed to in the initial contract. A call came from my bank whether it is a genuine or fraudulent money transfer? I said it is genuine. Thereafter I have been paying them regularly in the best of my obligation by couriering the check on 18 the invoice date.

   
   




4. Next comes the role of service coordinator. The table turned upside down and I felt a silent slap when he started asking for petty extra charges like a cheap dalla for email, phone calls, etc. This was never mentioned in the contract.

   
   




5. After about a month, I came to know that instead of proper professional, just a management trainee is handling the calls. I asked them whether I can forward the calls from my mobile. She said yes. Later on the service coordinator refused the forward and started asking for extra charges.This was never mentioned in the contract.

   
   




6. Asking for money to email, they are not ready to email a MP3 recording of the calls whereas many others are co-operative and prompt in giving the details of the call. This was never mentioned in the contract.

   
   




7. They wanted to know and ask at the first meeting what questions should be asked from clients after not forwarding HR and sales inquiries to me. I said I’ll email the list. After 2 months being sure of my question, service-coordinator shamelessly slapped an extra payment scheme on me. This was never mentioned in the contract.

   
   

I even asked service coordinator to send complaint links to his seniors and he forwarded about a month ago but there wasn't any response from anyone. Why should I bear the brunt of lack of co-ordination in the complex hierarchy?

First of all I never required any calling service at all(Just a Delhi number that’s it). Even if it has to be a calling service I won't prefer it to be on any other inaccessible number than my mobile. I simply needed an office space in Delhi for my clients to sit. I even have a free UK number which directs the call automatically to my phone. And best of all, I needed peace of mind over communication filtration. I never had it so I am looking for better cabin option at the same location and the best for calling probably related to my mobile. They have created such a depression that it becomes difficult to work and concentrate.

We work and know how to understand clients requirement and I personally feel I am million times better than them and provide asked for service:-)

Today is 18th September and I have paid about 32K(almost the total amount of 6 months as per contract) yet haven't used their office for any meeting since August 1 the date of service, and hardly got 8-10 calls from them neither of which are customer leads.

I also have a doubt, whether they aren't diverting my lead calls to some other architect because despite circulation of my number, not even one client call has come. I don't have any faith left on them.

I'll honestly update you with experiences of 4 months of contract left with them. They are supposed to provide me personalized(dedicated) call answering service as assured in VO Package-The way I want them to handle the calls without any extra charge tactics.

3 October 2009- I sent them a registered AD on Sep 22 2009(more than 4 months of contract end date stating my refusal to auto renew-which has not been acknowledged till date. I have mailed the Marketing Staff who is ’’Out of Office from 2-5 Oct’’ and can be contacted on phone-the phone is also switched off. All this facts have been apprised to service coordinator.

7 October2009. Still out of office but this time the phone is on and she is not picking the call. I have mailed the situation to other person as well as SMSed her too. Service coordinator confirmed the receipt of non continuance telephonic ally.

20 October 2009, A call was forwarded to me through Regus caller-when I picked up the phone she said ’’ Kaun bol raha hai?’’ so it is clearly evident that the trainee staff kept by Regus management is totally raw and lacks basic behavior, manners and etiquette. So if anyone has a sweet will to get insulted, avail Regus.

As of now there is no management and hold of the Indian staff by Regus home administration. They go scot free, charge as per their whims and fancies, don't acknowledge receipt of intimation and are "being" trained.

28 October 2009, I visited the service co-ordinator and personally got a signed copy of the Termination Notice.