Dec 26, 2016 05:54 AM
2938 Views
Hi,
My brother has been wearing Reflex Shoes of and on for a number of years. The quality of these shoes have been of what I would expect and they normally have a very good life span, that is until his most recent pair of formal shoes. The soles on both shoes have come away from the upper part at the toe end on both shoes. This isn't from over use or abuse, stains on the rubber front which I'd consider to be normal for a 20 year old and the Sole has limited wear.
Luckily I thought, I have the receipt so we trotted back down to the store to exchange the faulty product. Having had issues with varying shoe companies over the years, I was fully prepared for the normal'We need to send them back to the manufacturer' diatribe. Thinking that this was factory outlet store that a more International approach to good customer service and being an International company that this wouldn't probably be the case. HOW WRONG WAS I. The manager actually stated that they'd be sent back for and I quote'Scientific analysis'. This in spite of THEIR Store Return policy Poster clearly stating that they would happily exchange faulty products without the mentioning of this revolutionary scientific approach. So now I wait for a phone call for said report from this scientist who sits there all day analysis faulty shoes.(excuse my cynicism)
This kind of poor customer service isn't acceptable and seems to be a disease here. Consumers won't accept this in Europe or the US and we shouldn't either.
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