Terrible Experience with RedBus and Maruthi Travel. Review on Redbus

Hi all,

Please find the mail trail below to understand the issue. Please all do not book in red bus. you will be cheated.

Thanks,

Joseph

Joseph Jose

4:18 PM (36 minutes ago)

To Support,

Hi Team,

Its a false claim. I  and my wife could not travel as the bus dint come till 11.30 PM and we left to our home .I had called the contact number on the same day after 11.30 PM as the bus didn't arrive and informed him that me and my wife cant wait any more and are leaving home back and he informed me to contact him back on next day regarding refund of money.Contact no is 9895139319.

It seems like either you have not done any investigation or Maruthi travels had given you a 100% misleading input. But I am quite sure that you would have received multiple complaints from other passengers too as it was the same case for others as well.

I am disappointed to hear this from you. I would ask you to come back with the proper investigation report and the refund too otherwise its high time to discontinue your services and spread the awareness to others too

Looking forward to see a positive reply

Joseph

7259026927 On Wed, Aug 21, 2013 at 3:54 PM, Support Team  wrote: Dear Mr.Joseph Jose, Thank you for your request. Further to the below mail, as per the discussion done with the concerned service provider, we clarify that they have denied refund claiming that the passenger has completed journey successfully. Hence in this case we are sorry to state that we will not be able to process your request for the same.

We completely understand the situation from your perspective and are working towards resolving the same. Hoping you will continue your esteemed patronage towards RedBus.in and help us to serve you better. Looking forward to serve you better. Prashanth.R, Your friend at redBus.in ------------------------------------------------------------- #311, 7th Cross, 3rd Main, Domlur Layout, Bangalore - 560 071 Contact Number : 080-39412345/1860-300-10101 https://redBus.in -------------------------------------------------------------- 20/08/2013 11:40 - Joseph Jose wrote: Team, I had booked 2 tickets(for self and my wife Jane Davis) from Trichur to Bangalore through red bus in Sree Maruthi Travels on Aug 19, 2013 with departure time 8.30 PM with boarding point at Trichur Byepass at Mannuthy. Details of ticket are as follows TIN TF9G53586732 PNR SMTQJWJ88984646 Seat Nos: 39 and 40 Fare : INR 3100.

Contact no provided in mticket was 8762019028. I checked with the person available in the above no to know the departure time and he confirmed that it was at 8.30 PM from Mannuthy and informed me that they would send SMS of driver contact by evening. I have not got any such communication. Myself and my wife reached boarding point at 8.20PM and waited till 9PM and as bus had not reached by then called the above contact number and found continuously the number was busy.

Finally I could connect to the above person at 9.30 PM and got to know that bus would reach by 10.15 PM and waited with patience till 10.15 PM. As bus was not reached till 10.25PM I called him again and got the information that bus would reach by 11 PM and I waited till 11 PM. As the bus didn't reach by 11.10PM I called the above person and got to know that the bus would reach by 12.15PM only and it was not the scheduled bus, instead a Non Volvo bus named Divya would reach by 12.15PM I called red bus support and asked to cancel the tickets and there is no point in waiting for more as there is no clarity.

As suggested by support person I had waited for 15 minutes more and the bus didn't reach and also got to know from the driver that it would reach by 12.15PM only and it was not a Volvo bus. I called the red bus support to cancel the tickets and get the refund and I dint get a favourable reply rather asked me to send a mail support @redbus.in.

I cancelled my trip and went back to home as I  and my wife were not in a position to further wait as there was no clarity and the bus which was coming to pick us was not a Volvo bus as per the driver . This has caused huge inconvenience and money and time loss to me as I had booked in advance and the bus dint come and I could not travel.

I request you to refund me the entire amount INR 3100 to my account. I expect much better support and service from you.

Thanks, Joseph Jose K 7259026927