Oct 06, 2008 11:41 AM
2438 Views
I heard about Redbus.in through their hoarding at Swargate, Pune. Website performance :- Is Good but if we request a ticket we should get a call back. Payment Gateway :- Has a problem with Debit card payments where in its too slow and we get page cannot be displayed. Then we are forced to go for Credit card transaction. Customer Support:- The lady I spoke to before booking the Ticket was prompt, had patience and was very helpful. They also sent me a post journey Feedback form andf promptly acted on my feedback.
Travel exp :-
The Neeta Bus arrived at Pune Station Stop on time at 11:30 PM. That was on only bright spot of the entire journey. My Ticket was alloted Seats 19 & 20. But that TIcket checker told me my number is 23 & 24. I told him how is that possible, this the ticket I book online and that too when all seats were full. At 1130 PM in the night he tells go to office and enquiry, if you wanted to catch the bus your number is 23, 24. Then he started asking to give him my ticke t. I said if I give you my ticket what will be the receipt. He said go and get a xerox. His name was Dinesh. Was very rude. The Bus was stinking (could be due to AC or Seats covers were not clean).
The Bus halted at a hotel in the night for a 15 min break. The loos' were stinking so badly that we decided to skip the break. The Bus was destined to reach Shirdi at 03:45 AM. The main reason for booking this ticket was I could get the KAKad Aarti at 0430 AM, but the Bus reached Shirdi only at 0500 AM. Overall I will rate the experience 1/5 but since I got a prompt feedback form from REDBUS.in, I can see that they have an urge to improve their service and have some customer focus.
This has given me some joy hence I will rate REDBUS.in 2/5. The response on my feedback:- From :-feedback@redbus.in Dear Mr. Kannangar, Thank you for using redBus service and for your feedback. Your complaint about our Payment gateway debit card system has been transferred to our technical team and our customer care executives for not responding the customer "Request" has been transferred to them and necessary action will be taken. I assure you, sir the same will not happen again. My sincere apologize for the inconvenience caused to you during your journey. Your complaint in allotting different seat to the customer, bus condition, delay in timings, food halting and about the staff rude behavior has been transferred to our business development team. Our team would strictly take this issue with the travel operator and we would take care the same will not happen again.
Looking forward in serving you. Please do revert back for further clarification. Thanks & Regards, Praveena. Though is generic in nature was prompt and encourages customers to give feedback. Its worth a try for others...
