Sellers using Quikr and especially Quikr Doorstep facility should beware of the hidden invoice of Rs. 1319 as "conveniene fee". While posting the ad there is no place where this "fee" is mentioned - even while confirming the sale Quikr shows the full amount as if that is what will be received. After confirming the sale Quikr sends an email with the same full amount showing in the email also! But attached on that email is an invoice showing this convenience fee.
I declined the transaction after seeing this but Quikr glitched on me. it opened my item for more offers but locked me out from reviewing the new offers as the old one was still being processed! I immediately called Quikr to confirm if this "hidden" fee will be charged to me and they asked me to ignore it. I opted to honor the first deal and waited to see what happened. good news, I got the full money.
Now I'm not sure if this charge was not deducted from my amount because I called their help desk or not .nor do I know what kind of business they are running where they send an invoice but don't take the money. Either ways I was not affected negatively so I'm ignoring these issues.
It is unsurprising that there are so many complaints from Quikr buyers as the sellers are being confused / fooled into believing they are not getting the full amount quoted in the sale due to this invoice.
While Quikr Doorstep is a great feature for buyers, the buyers who use Quikr Doorstep to buy should check with sellers using Quikr for the first time whether they know of this secret invoice and to call help desk to ensure it is not deducted from the bid amount. Else, sellers will disappear after accepting offers in the fear that they were being charged more than they expected.
Such confusions for both Quikr buyers and sellers is unnecessary, all Quikr has to do is make their business practices transparent and show charges clearly to all parties involved - including not sending this silly invoice when it doesn't affect the seller party.
