Jun 03, 2008 08:10 AM
4396 Views
I got into the flight, took the seat I was assigned. After 5 mins, another gentleman comes with his boarding pass and the same seat number. Before that, they made us dance near the check in counter for more than an hour. Organisational skill + Management skill = 0...No kidding. Better train your staff before being put to job. I really deserve my money back and the flight ticket was not cheap at all when compared to their competitors who has 100 times better service
I don't think it is a wise idea to fly with them until they train their staff well or find out how services work. I would only fly with them in this manner if they charge me 50% of what they do now. Less Money..Less service. More Money...they ought to simplify my life..not complicate.
For my return flight QR817 (29th April) from HK, I was shocked when I arrived at the check in counter in HK airport and found out that my booking was “cancelled” as I had not reconfirmed (in spite of holding a fully confirmed and fully paid ticket from Dubai itself). While this might be a STRICT Qatar Airways policy, I was not aware or told about it except on that day.
The HK airport officials there told me this was the usual case for Qatar Airways flights due to their strange policies, and I was told that I would be put on “stand by” for the flight and allowed only if there was a seat at the last minute. Also, my onward connection from Doha to Dubai was rescheduled to 8 hours later, for which I had to pay a fee as well for no fault of mine. I could again enroll for a “stand-by” option again once in Doha though, if I wanted my original flight. How considerate.
Anyways, I was given a boarding pass and asked to wait and wait near the boarding terminal, as all the passengers boarded. I was not even updated on the situation and when I asked I was given weird looks and told to “wait”. Finally, when there was just 5 minutes left for the flight to depart from HK (and I was crazily anxious and frustrated by then), I was told that I could board, and imagine my surprise when I found at least 10 seats vacant on the so called “fully booked” flight.
Again, the aircraft, service and in-flight entertainment was the same as the earlier flight, so I assume I can confirm that their mighty promises are useless and complete lies. I didn’t bother to send a feedback form this time.
