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3.34 

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PVR Gift Card- Bad experience
Nov 05, 2012 12:16 PM 1799 Views

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I have 2 PVR Gift cards worth Rs.2000 (1000x2). But when I try to book online ticket it not saws me payment by gift card option ! Even no option to check expiry date or balance (as per given details in your giftcard faq page!).


So, I send email to PVR support team on 24th Nov.12 and I get reply from them on 26th Nov.12 (complain ID: CRM00000000009000000891) that "online option is not available" ! So, I visited their " PVR cinema (RahulRaj Mall, Surat-Gujarat)" with my friends on 26th Nov. AND they said that this card is not active and I require to active it online OR require to contact support team!


So, again I reply on 26th Evening that how I active it and know card related details ? But than still till today not a single reply!!!


Is this cheating or what ? This looks like they are running SCAM Gift card offer on their site! As per their site "https://pvrcinemas.com/events-promos/gift-terms-conditions.aspx" they clearly said that "This gift card can be used to pay for tickets booked via https://pvrcinemas.com (including surcharge)" but its WRONG !


VERY BAD... I am going to take hard action for the same. Waiting for prompt solution...


Regards


Siddharth


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