Dec 13, 2012 01:16 PM
6680 Views
I purchased HUL Pureit Marvella RO on 1st Dec 2012. In spite of it being a Sunday the concerned sales person made it to my premises to deliver the filter & collect the cash.
Little did I realize that this apparent good customer interaction was limited only till the period of the company receiving the cash!
When the unit was delivered to me on Sunday, I was told that someone from Pureit will come over on Monday to complete the installation. However I had to make repeated calls to different Pureit representatives till Wednesday to ask if someone could come over to my place.
I did receive couple of calls from Pureit installation staff members who called me on Monday & Tuesday only to inform me that though they are in the same area they are too busy to make it to my house.
It was only after I called the customer care & lodged a complaint that my plea was taken seriously and a person was sent over to my place. The person who came in to do the installation was not a trained member of Pureit staff. He was unable to communicate clearly in English or Kannada.
He was scared to get on the kitchen platform to install the unit at the designated spot above the kitchen sink. Instead he was arguing about fixing it right in the center of the kitchen wall.
He installed the unit with a broken part which caused the filter to leak. My parents were shocked to see the dismal state of work, to which he responded by saying that he will come in again the next day, charge 500 INR to mend the broken part.
It has been more than 2 weeks since this incident but I do not see any response from the company.
We have been purchasing water cans, manually transporting them home in spite of having purchased this product.
I had called the customer care to register my complaint regarding the pathetic service provided to me. I was told I will be sent the complaint number on my mobile, instead I was sent an sms claiming that the complaint had already been addressed. (C124643970) I am shocked to see such treacherous behavior from a reputed company.
