Customer Service. Review on Procter & Gamble

I am absolutely delighted to have witnessed P & G India's impeccable customer service. This is the second time i've had a problem in 6 years and both times I was treated like a queen.

the first time I ordered an Olay and it reacted to my skin, so I wrote to them and received an instant reply. Not only that Two days later a courier company was at my doorstep they collected my cream. In the interim I was constantly being called on to let me know at what approximate time the courier guy will come to my place. Nonetheless the parcel was collected and 14 working days later I got a cheque for a complete refund of my money. I was super surprised and indeed very very pleased!

The second time was last week. I had bought a 400 ml HeadandShoulder's shampoo bottle from Beauty Center in Bandra Mumbai on SAturday 2-April-2011. Post using the shampoo my hair felt like I had gelled it. it was hard, oily and greasy only on the scalp. I tried it by washing my hair again. This time it just got worse. and even after using other shampoos the oily hard feeling from my hair didnt go:-(

I had no alternative but to write to P & G. I got an almost immediate response to my email and also a call from them apologising for the inconvenience caused. They have also arranged for a refund of my money.

What more can I say.? sucha huge organisation, having worldclass products, with offices all over the world and Me one miniscule microscopic object in the vast P & G universe this giant of a company still makes me feel as or rather more special than its brand ambassador then why would I want to leave its side. Never.

Thank you for such impeccable, customer service. u guys rock.!