Jun 14, 2015 06:09 PM
5171 Views
Have been using Prestige products for quiet some time and with the recent experience, am against it. Ordered 2 induction cook tops and gas stove last year with one mini cook top from Flipkart and other products from a Prestige store nearby.
The Prestige mini cook top is giving me a bad time and the product has gone dead within 3 months of minimum usage. As it is under warranty, trying to get it done from their service centre. However the service centre as well as the customer care team comes with standard response such as "it is being repaired" and "we will take it on priority". This comes only after follow up and no response from their side. I am putting the e-mail communication with them going on for past 1 and half month which is endless and as on date I have not received the product, forget getting an update from them. Their customer care team is either untrained or ignorant.
From: Rajesh Naik
Sent: Wednesday, June 3, 2015 10:07 AM
To: Customer Care
Subject: Re: Product complaint PIC 1.0 Mini
Hi,
You mentioned that you will resolve my complaint on priority basis.
However after the below message, I neither heard from you, nor your service centre.
Expect at least an update after a long pause from your side.
Kind regards,
Rajesh Naik.
On Tue, May 26, 2015 at 11:02 AM, Customer Care wrote:
Dear Sir,
We sincerely apologize for the inconvenience caused; your complaint has been forwarded to the concern department. We will resolve your complaint on Priority basis.
Thanks & Regards,
TTK -Prestige Customer Care
From: Rajesh Naik
Sent: Tuesday, May 26, 2015 9:00 AM
To: Customer Care
Subject: Re: Product complaint PIC 1.0 Mini
Hi,
I carried the product to the service centre at PAnasultanji Goa on 28th April 2015 and handed over the same to the service centre guys with a job sheet no. 7256 being issued.
After this they have not called even once. My family member called them twice and went personally at the service centre and was told that the repair is not complete. It is close to one month now and this is really poor response from the brand Prestige.
At least an update and response is expected. And if the repair takes a month and long, that means it is indeed a poor product which I bought. Have been a loyal prestige customer for several years, buying many products of the brand as Prestige meant trust to me.
May be not any longer after this sloppy customer service.
Anyway, expect a quick response this time from your side and follow up with the service centre.
Kind regards,
Rajesh Naik. On Mon, Apr 27, 2015 at 4:06 PM, Customer Care wrote:
Respected Sir,
We sincerely apologize for the inconvenience, request you to kindly carry the product to service center.
Thanks & Regards,
TTK -Prestige Customer Care
From: Rajesh Naik
Sent: Monday, April 27, 2015 3:28 PM
To: Customer Care
Subject: Re: Product complaint PIC 1.0 Mini
Hello there,
Just received a call from your Goan office(08322736485) saying that they don't offer home service for Induction Cook tops.
I have been told to take visit the service centre with the cook top.
Please reconfirm because you mentioned that the technician will visit my place for repair!
Thank you.
Kind regards,
Rajesh Naik.
On Mon, Apr 27, 2015 at 9:01 AM, Customer Care wrote:
Respected Sir,
Thank you for providing all the details/as discussed with you
Kindly find the Complaint No GOA1035720
Our technician will visit your place ASAP.
Please Note: Kindly keep a xerox copy of the warranty card with you. Thanks & Regards,
TTK -Prestige Customer Care
From: Rajesh Naik
Sent: Sunday, April 26, 2015 7:56 PM
To: customercare@ttkprestige.com
Subject: Product complaint PIC 1.0 Mini
Hello,
I had purchased a Prestige PIC 1.0 Mini Induction cook top from Flipkart in the month of October 2014 and have been using the same for past 3 months without any issues. However, today when I tried to operate the same, it did not start and neither did it show any display with Power ON condition.
As it is within warranty period, request for your assistance in checking/repairing the same. The product Serial No. is U4H-00306.
I tried registering the complaint online, but your form was not getting submitted because of issue with the website.
My name and address details are as below:
Rajesh Naik
XXXXX
XXXX
Await your early response.
Thank you.
Kind regards,
Rajesh Naik.
