Mar 24, 2002 03:31 PM
3476 Views
(Updated Mar 24, 2002 03:31 PM)
Good guys to begin with, but irresponsible is an understatement on BSES powersurfer.
Half the guys there do not know what their counterparts are doing.
An application form submitted along with a cheque of 22000/- for 3 yrs access was happily encashed and a promise made that installation would be made within 21 days.
Thats when the whole sad story began. The application form itself got lost. Later when the guys did find it, the sent some instructions to the installation dept to go ahead and do the installation. Here miscommunication rules supreme.
Mr.Abhay Mane who was in charge here for Bandra area was contacted umpteen times and all he could give was assurances. Most of the time you couldnt get through to him because the epabx system installed in BSES is either faulty or the chap is not on his seat and there is no one else who can respond in his absence. We must have made not less than a hundred telephone calls and must have been called back by them only twice !
And that too, just to request us to bear with them, because sometimes the form was lost, sometimes they were out of stock for the racks which were required to install, or their Lancomp guys did not get instructions - all in all a big rigmarole - a circus full of clowns - and no sense of responsibility at all. No apologies-No retributions-No form of compensation- and now No dynamic IP without which voice over IP call cannot be made and ofcourse before I forget- No information forthcoming.
And lots of promises and assurances but all potholed in unexpected difficulties and problems-most of them concerning lack of transparency, miscommunication and above all NO SENSE OF RESPONSIBILITY !
I dont know where the buck stops, but I do hope this message wakes them up from their stupor.
Even higher up in their staff, there is no pulling up of socks-still the same lack lustre treatment is meted out -Mr. Prakash, Mr.Deepak, Mr.Saraf and all the others whom we have e-mailed have rarely responded nor been goaded in to action.
The only reason why we havent approached the press with all this is because we still wanted to give them one last chance to improve.
