Apr 29, 2012 10:21 AM
2070 Views
I had taken a motor insurance on 1st feb 12 thru kapil&ravi malhotra of policy bazaar. Cover note was sent same day.after inquiring for next 25 days on status of policy with both pb and reliance gen insurance, i got to know that pb has not quoted correctly the rate and hence policy is on hold.diff was 622/-??
I still agreed to share 50% of this and paid at once 322/- hoping for policy issue at once.later after following up for another 20 days i got e policy with price initially quoted and no price escalation of 622/-. I complained once again to pb and asked for refund and till this day 29th april 12, pb is sleeping and has become non responsive.esacalted to reliance which said this amount is being paid in cash to pb, they should settle with you any moment.
So painful exp, it is better to approach the insurance company and compare on thier portals.sick broking service, no respite till date. Salutation is also wrong , instead of mrs.mr is written....escalated but no respite???
Mail copy:-
---------- forwarded message ----------
From: rachit sethi
Date: thu, apr 26, 2012 at 9:14 pm
Subject: re: policy bazaar : car insurance
To: ravi malhotra , ratnesh_vi_singh@relianceada.com
Cc: devendra singh satwal , custcare
Policy bazaar - ????????????????????????????????????
8 days passed by , ....can you guys break your silence.
Is this customtakeouter service ???
Can i claim my refund.
In case this mail is not answered and resolved by next 72 hours , pls see this mail copy pasted to all social blogs and ravi and cust care would be accountable for same.
@ rel insurance - aside ratnesh - may you pls let me know the status on salutation change.
On wed, apr 18, 2012 at 4:50 pm, rachit sethi wrote:
Dear ravi - kindly find the details asked for:-
Name - neetu nasa sethi
Payable at - delhi
Regards
Rachit sethi
On mon, apr 16, 2012 at 12:20 pm, ravi malhotra wrote:
Dear mr. Rachit,
Sorry for the inconvenient.
Request you to kindly confirm the below mentioned details so that we will issue the demand draft for the same.
Name-
Payable at-
Looking forward to serve you for all your immediate and future insurance requirements.
Regards,
Ravi malhotra
From: rachit sethi
Sent: 16 april 2012 12:18
To: ravi malhotra
Cc: devendra singh satwal; custcare; ratnesh_vi_singh@relianceada.com
Subject: re: policy bazaar : car insurance
To all concerned :---
Pending pending pending ???????
On sat, apr 7, 2012 at 6:11 pm, rachit sethi wrote:
Dear all - failed to understand why small things taking so long????
Physical copy yet awaited?
Salutation from mr. To mrs - no clue what's happening?
Refund of 322/- - no clue when in how many months??
Still dont have a clue why extra 322/- demanded, has policy bazaar also paid such amount?
Need closure guys.....
As a customtakeouter highly agigated and never like to do any business either with you/reliance.
Regards
Rachit sethi
On mon, apr 2, 2012 at 4:20 pm, ravi malhotra wrote:
Dear mr. Rachit,
Thank you for your mail.
This is to inform you that you will receive the physical copy directly from the insurance company & regarding your refund we are coordinating with the insurance company. We will let you the status asap.
Please do let me know if you require any other details.
Regards,
Ravi malhotra
From: rachit sethi
Sent: 30 march 2012 20:49
To: ravi malhotra
Cc: devendra singh satwal; custcare
Subject: re: policy bazaar : car insurance
2 days more went by...silence continued.
Refund , changes , hard copy ??? Everything awaited.?
Rgds
Rachit
On wed, mar 28, 2012 at 3:24 pm, rachit sethi wrote:
Why silence again???? Need an answer to all queries listed in mail?
Rgds
Rachit
On mon, mar 26, 2012 at 7:48 pm, rachit sethi wrote:
Hi ravi - as per mail from reliace, refund from policy bazaar has to happen and same is delayed at your end. Also what about changes in salutation from mr.to mrs.
Hard copy from reliance is also awaited.
Kindly update.
Rgds
Rachit
On fri, mar 23, 2012 at 12:54 pm, ravi malhotra wrote:
Dear mr. Rachit,
Sorry for the inconvenience.
This is to inform you that we have already forwarded your request to the insurance company for the refund, will let you know the status asap.
Also please find the attached mail which was received by reliance general insurance.
Please do let me know if you require any other details.
Regards,
Ravi malhotra
From: rachit sethi
Sent: 22 march 2012 13:58
To: devendra singh satwal; custcare
Cc: ravi malhotra
Subject: re: policy bazaar : car insurance
Revert awaited???
Refund awaited ???
Changes and hard copy awaited ????
Rgds
Rachit
On tue, mar 20, 2012 at 10:57 am, devendra singh satwal wrote:
Dear mr. Rachit,
Thank you for your mail.
This is to inform you that we have forward your request to insurance company .
As soon as we get the update we will give you a call back.
Regards,
Devendra singh satwal
From: rachit sethi
Sent: 19 march 2012 10:59 pm
To: devendra singh satwal
Cc: ravi malhotra; custcare
Subject: re: policy bazaar : car insurance
Reminder
On sun, mar 18, 2012 at 9:17 pm, rachit sethi wrote:
Hi devendra - i recd the soft copy but now following is required to be answered:-
1.i paid total of 4060+322= 4382/- and you guys were also held responsible to pay rs.322/- totalling to 4704/-
2.the copy recd from reliance shows premium amount only as 4061/- so where is rest of the money paid????
3.each time a new thoery and delay, need quick refund of excess amount paid.
4.policy has salutation wrong as mr. Which should be mrs.neetu nasa , have this corrected too.
5.need to know by when a hard copy is expected.
This was my 4th transaction with pb and sad to say it has left bad taste to me and forced me to look directly to insurers rather approaching thru brokers
Rgds
Rachit
On sun, mar 18, 2012 at 2:30 pm, devendra singh satwal wrote:
Dear mr. Rachit,
Thank you for using policybazaar.com.& giving us the chance to serve you.
Kindly find the attached scan copy of the policy.
Looking forward to serve you for all your immediate and future insurance requirements.
Regards,
Devendra singh satwal
From: rachit sethi
Sent: 18 march 2012 02:35 pm
To: ravi malhotra; custcare
Cc: devendra singh satwal
Subject: re: policy bazaar : car insurance
Team policy bazaar - till date havent recd soft copy neither the hard copy of policy.....can you see what and where is the problem.
Rgds
Rachit
On fri, mar 9, 2012 at 3:50 pm, ravi malhotra wrote:
Dear mr. Rachit,
Thank you for your mail.
This is to inform you that insurance company has processing your policy & we have also forwarded your request to the insurance company for the soft copy.
You can also contact to mr. Ratnesh (9312463146) regarding any query.
Looking forward to serve you for all your immediate and future insurance requirements
Regards,
Ravi malhotra
