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Buyers Beware about hidden charges & poor product . Review on Playgroundonline

Name: Buyers Beware about hidden charges & poor product
Item: Playgroundonline
Rating: 1
Author: a Mouthshut User

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30%

1.79

725 Votes

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pune_007

pune India

4 Reviews

Buyers Beware about hidden charges & poor product

Mar 26, 2013 10:04 PM 6733 Views

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I ordered ‘Six Pack Whey(2.2 lbs)’(Order ID 202149)from playgroundonline on 20 March and I received product on 26 March. But my overall experience with this site is really a nightmare.

While ordering the product, their portal shows "Prices are inclusive of all taxes and shipping" but when after I placed order I got email from their support that "Octroi charges may be applicable for this order". And when I sent email to them I got response that “We would be unable to highlight the Octroi charges on the webpage as this charge only pertains to the state of Maharasthra.” This is complete cheating that they are not providing any information related to such charges before placing the order. And you would know this only after you do the payment.

They shipped my order on 23 march and which was supposed to deliver on 25 march but on 25 march I checked the consignment address and found as per blue dart service consignee address is incorrect and they unable to deliver.

Anyways after talking to blue dart service, my order delivered on 26 march but when I checked the box I found that the product I got is like 6 month old(with expiry date of 1 year) and also product I got is of 2.0 lbs instead of 2.2 lbs(what I ordered and displayed in their site)

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Brand Response

Dear Sir,
We would like to inform that Octroi charges are mentioned in the order mail and customer
can call us if he/she has an issue with paying the octroi charges. We also see that you had called
us in regards to these charges and our representative informed you about the octroi charges.
In regards to the delivery time, We have informed on our site that the package will be delivered
in 4-5 working days and package was delivered by the 5th working day.
We would also like to inform you that our website is very transparent in its policies and we have
posted all the information a customer needs on our site. We sincerely apologize if you feel that
you were misinformed and we thank you for your valuable feedback.
Playgroundonline Team