May 22, 2009 02:24 PM
7908 Views
I purchased a HL 1659 Philips food processor in December 2008. The dealer, based in a prestigious store, Westside, promised to deliver it to me and have a service person come around for showing us how it is operated. The person who came in for a demo did not know how to operate a food processor. Since then it was all downhill.
One of the jars was improperly made and so it leaked. Service personnel came and went and almost two months later they replaced the jar.
Today the machine just stopped functioning. I called the customer care who said that they will send me a service person to check the item within 48 hours. About my need for the item and the loss of equipment for cooking is not considered.
I asked for a replacement of the equipment since it is failing so soon. That cannot be considered even though I have paid good money for the machine. It is a long process is what I am told.
In short, I would suggest that until Philips really upgrades their service system, it is better to go for a cheaper local alternative that we can repair locally without going to the fancy customer care
