Oct 14, 2015 12:29 PM
7049 Views
First message sent to Philips on 10th Oct(One day before promised delivery): I'm quite annoyed at your customer service, or lack thereof. It's been a week since I ordered the air purifier and haven't received any update. I was promised an update today but there are no signs of that either. It's ridiculous how lackadaisical you can be with large purchases like this.
They promised immediate action and escalation.
Then they said "please be a bit more patient"
The Customer Service moron didn't know anything and kept saying it was not his fault that he didn't know.
Latest message sent to Philips on 14th October(3 days past promised SLA): It is now 14th October. Despite more false promises and seemingly useless apologies, I still have not received any updates from you or your customer service team. On Saturday evening the last piece of information I was able to extract from your team was that the invoice was generated and that I would receive the Invoice and AWB number by Monday morning at the latest. We are now on Tuesday afternoon with no update, no apology, nothing. I'm down 15K and burdened with an air quality problem in my home that you couldn't care any less about. Please let me know now that level of "patience" you continue to expect from me at this stage? Please quantify the "bit of patience" you indicated earlier so that I may learn to live with your SLA levels or cut my losses and file a consumer court complaint against your company.
ALL I CAN SAY IS STAY AWAY FROM PHILIPS! THEY ARE THE WORST.
