Aug 17, 2015 01:19 PM
4412 Views
Yesterday I was pleasantly surprised to see a notification from Pepper tap announcing gorgeous discounts on items for Independence Day. Sugar at Rs. 19 per kilo, Parachute Oil at 40% discount and so on. Hurriedly ordered(2 Orders totaling Rs. 2700).
They promised immediate delivery within 2 hours or at a time slot. Since it was a Sunday I booked the 8 PM to 10 PM slot. At around 9:30 PM I got a call saying that they were unable to deliver due to unforeseen rush and could they please deliver later? I agreed for a 10 AM to!2 Noon slot today.
We received an intimation today that few items were out of stock. Guess what were the items? The ones with most attractive discount - Sugar, Parachute Oil and quite a few others. The items promised for delivery were only 75% of the order.
The order finally came at 11:30 AM - a delay of 12 hours. The delivery person delivered the articles without any delivery slip and wanted the cash. I requested him to have the items checked before payment. He did not want to do the checking and said all items were checked before packing. Since we refused to pay without checking he reluctantly waited while we ourselves checked the items from the order copy in the App.
We found that 2 items were missing from the modified list in the app. When this was pointed out the delivery person made some calls and modified the cash amount.
A thoroughly disgusting display of false advertising and unprofessional handling.
Positives - environmental friendly bags
