Nov 22, 2015 05:10 PM
2145 Views
Terrible experience and an abominable customer service department to match! Unfortunately made the mistake of buying 2 things from your site for the first time(Order nos. 301812769 and 301798898) and what an ordeal!
We are expected to call and place a request for delivery - unlike Amazon, Flipkart etc. who call their customers proactively
On the call one is expected to memorize and punch in the 9 digit order no. In this day and age it seems they cannot manage with just an email address!
After placing the delivery request on Nov 21, I was guaranteed delivery on Nov 22. No surprise that nothing has turned up nor have they bothered to inform me about the delay
Upon calling their customer dept., I had the extreme displeasure of speaking to Pankaj Pokhriyal, who it seems has been trained to be sarcastic to distressed customers - and not help in any way. Needless to say, he had no idea where my orders are - he kept explaining some ambiguous lists to me. As a customer, either tell me the status or have the courtesy to call back. Mr. Pokhriyal on the other hand went out of his way to be discourteous and unhelpful on the call.
I asked to speak to his supervisor, but Mr. Supervisor is too busy to take customer calls. I have been promised a call back within 24 hours - don't hold your breath!
My first mistake was to have ordered from this awful site, the second to have expected basic customer service, third to have pre-paid . I'm not making any more by returning to this site ever. As a frequent online shopper, I can say with certainty that this is the WORST eCommerce site in India!
