Apr 05, 2017 04:08 PM
3352 Views
This is about a single cot order which I had placed with pepperfry.
Even after following the instructions for not standing on the cot or pulling it, the cot broke down within 2 months from purchase . The price of the cot was ?21, 000.
The product name is Mczico single bed in white and grey finish by Mollycoddle .
When I raised the issue with pepperfry immediately after it collapsed, pepperfry refused to entertain returns /refund and even repair of the cot, as it was not covered under any warranty . It was said that the issue would be raised to the vendor and pepperfry is not responsible for the quality of the product .
The cot support were of material very similar to cardboard, which children use for school projects . Pepperfry calls it processed wood . It collapsed by itself without any external disturbance .
They owned up of having no accountability for the product . This is message is just to warn others from buying.
It is a shame on Pepperfry, the company and their customer care .
