Pepperfry is a completely unprofessional comapany, edging onto fraudulent even. I ordered a shoe rack around 25th November 2017 and was told that it has been dispatched on 6th December 2017. An AWB number of GATI was given but it could not be traced. Moreover repeated calls to GATI did not show any such number so I called up pepperfry CUSTOMER CARE, and it has been a horrifying experience so far.
So far I have talked to at least 6 of their executives and each had a different take on their stories, no one knows what has happened to the order. After threating them, they told me after 2 weeks that that the item has still not been dispatched by GATI and that it will take another week or ten days.
They offered to cancel the order and told to refund the money in a day. But of course the refund has not been done, and they will take another week or ten days to credit money in my account.
So guys this is my personal geniune experience and would not wish anyone make such mistakes. So I recommend everyone to think twice before buying anything from pepperfry.com
