CUT THROAT ORGANIZATION. Review on Pepperfry

First time I am writing a bad review for any ecommerce site I have done business with. Obviously I am a pissed off customer, why?

BOTH THE TIMES I ORDERED FROM PEPPERFRY I WAS DELIVERED EITHER DAMAGED ITEMS OR ITEMS OF REALLY POOR QUALITY. I MEAN REALLY POOR LIKE A STEEL STORAGE CONTAINER WITH A LOOSE LID THAT WONT CLOSE AT ALL. ANOTHER TIME A BROKEN CHAIR.

And then the fun part begins when you decide its not value for money and try to return the stuff. They make you run around for days.

1). The site doesnt work(I was unable to upload images running to KB when they said I could upload images running to MBs). Mind you, mandatory to upload images if you want to return anything. And the site made sure I cannot even submit a request. On purpose?

2). So I called the customer care unit. And I called them multiple times, each time a new representative talks, no one registers my case and then finally they tell me I cannot return it as there is no case registered in 7 days timeframe:):):) How is that?

Overall, I was much better off physically going to a store near home and picking up items I like post quality check:) I opted for online shopping because I had no time, but now the frustration and writing reviews is taking away so much of not only my time, my piece of mind too:)

Beware people. I wouldnt recommend pepperfry to anyone. Dont believe, order and see:)