Feb 10, 2016 07:47 PM
4674 Views
Paytm is one of the leading online payment, shopping app in India(as boasted by the CEO).
Here I am sharing an incident which happened with on of my friends
My friend, Jagan, was in Hyderabad when he ordered the Mixer grinder and the order was to be delivered at his home( which is inn West Bengal). And When he reached home(W.B.) on September 23rd, He found that two products were delivered at his doorstep. Both, the cancelled order and the correct one. When he opened his email account to inquire about this commotion, He found that Paytm had mailed him and had asked him not to receive the first order, but since he wasn’t present at the time of delivery, and couldn’t access the mail while he was out, he couldn’t do anything about it.
The first question that came to his mind was: When the order was cancelled, why did they deliver the product? And if they couriered it by mistake and wanted him not to accept the courier, why did they not call him? Anyways, he wanted to return the product, and hence, he mailed them and asked them to take it back.
After 50 HOURS, they replied asking him to courier the product back and said that they would bear the courier expenses up to 100 INR. They also asked him not to open the product. So he went to inquire about the delivery charges that were to be borne in the delivery of the product back to Paytm and he was informed that he would be required to pay 1300 INR. Now, it really didn’t make any sense to pay 1200 from his own pocket just to return the product back to Paytm, which he hadn’t even ordered. So, he immediately mailed them and asked them if they were ready to bear the courier charges. And, as it was expected, there wasn’t any reply from their side for 5 days.
So, he had no option but to use the product. Little did he know that there was another con in store for him. When he opened the package, he found it to be defective.
I still remember the shaky performance & exaggerated boasts on customer satisfaction given by the CEO in the annual meeting.
Probably he should focus more on the king i.e. we the customers.
