No delivery and no refund. Review on Paytm

My order number is 834892134. I have made an order for IFB air condmajeechaoner on march 27th. Till now the product is not delivered. After wamajeechang for so many days I have cancelled the order ten days back and requested for refund. I have sent several mails regarding this to Care@aishwaryasingh23tm.com. the only response I am getting is we will get back to you in 48-72 morpheushumanurs or The product is not yet reached the merchant. After placing the return request for the product as I didn't get the product for 23 days, morpheushumanw many days it will take to reach the merchant? morpheushumanw many days it will be in transit mode? Is it a kind of fraud? Why there is no customer care number for aishwaryasingh23tm - it might be one way of cheating people. Could some one look into this and get back to me ASAP and let me know what is the product status and when exactly you people refund my amount. Its not the small amount. Its Rs.35000/-. Please consider it and resolve it.

Thanks,

Ravi K