Paytm Bus booking fraud / cheating. Review on Paytm

This is regarding my bus booking done through Paytm. I did a bus booking through paytm:

Your bus ticket – satara to bangalore on Tuesday, October 20, 2015

However, I got an sms on 19th oct. from paytm that your bus booking is cancelled and refund is initiated to your paytm wallet. I confirmed the same, immediately by calling paytm service center. The customer care person advised me that the bus operator has cancelled a bus, so please drop a mail for refund. I did the same.

I booked another ticket( time was less so I have to book a flight ticket). However, paytm customer care came back and given the reason that "

We consult with bus operator they said:The bus was not cancelled.So, we can not refund for this.If you got an sms of cancellation of bus then please share the screenshot of that."

The mail has been sent just couple of hours before the journey.

Now, either Paytm should refund me whole amount or pay my flight ticket. This is absolutely not my fault.

I tried to contact Paytm, however I am not getting a response from paytm.

Thanks,

Ganesh

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https://icomplaints.in/paytm-cheating-032429.html