Sep 09, 2016 12:10 AM
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The letter before district consumer court action
Dear Paytm,
I would like to bring it to your notice that I have purchased a Micromax 50C7550FHD 127 Cm(50) LED TV(Full HD) With Mobile High-Definition Link against the Order 1965446486 with the Item Id: 2060860556 on 14-Aug-2016 and received it on 19-Aug-2016.
On 20-Aug-2016, Micromax service engineer had come to my home to install the TV and they themselves had opened the sealed pack box and found its side panel defective, and suggested me to get returned the same. The service engineer name was Bablu and his contact number was+91 721 063 5501.
And at the same day, on 20th Aug I raised the ticket(ticket no-05781043) with complete details.
After few days, you asked me to share number of pics of the TV along with some information. The same had been shared with you on the same day, after few days, my return request had been accepted and a reverse pick has been arranged.
The next day of it, my return request had been rejected by mentioning it that “the customer is read to keep this product” by the seller without asking me or contacting me.
Then the same day, I had raised my this concern with you, and from the same day, you are continuously asking for next 24-48 hours to resolve my issue by saying “We are looking into this and will get back to you with an update in next 24-48 hrs. We appreciate your patience.” This excuse is being given to me from the same days, but no progress at all, even I have contacted to your customer care two times, and every time the customer care executive has promised me to resolve my issue in next 24-48 hours, but you know no progress at all. I have complete recording of the same conversion with your customer care executives, which is being shared with you. Please find the attached conversion recording with you customer care executives as a proof.
With this regret I would like to inform you that I have, till date received very poor services and am not at all happy with you.
I am keep on following you from last 19 days, but no progress at all, even after reminding you by email and contacting customer care executives.
I would like a reply as soon as possible so that I know you have received this email. To avoid taking court action, I am willing to use Alternative Dispute Resolution to resolve this problem.
If I don’t receive a satisfactory response from you by Saturday(9th Sep, 2016), I intend to issue proceedings against you in the district consumer court without further notice. This may increase your liability for costs.
I refer you to the Practice Direction on pre-action conduct under the Civil Procedure Rules, and in particular to Consumer Protection Act-1986 which sets out the sanctions the court may impose if you fail to comply with the Practice Direction.
I look forward to your acknowledgement.
Yours faithfully
