Order 5691692833. Review on Paytm

HI,

I am sharing another bad(very bad) experience with Paytm.

I had ordered "OVISTA Dual Port USB Fast Charger Travel Adapter With 3.1 Amp Power" from Paytm.

1. I got the delivery of the charger from the same company, but with inferior power output.(i.e against 3.1 Amp, I got 2.4 Amp charger).

   
   




2. To this I raised a complaint and return pick was scheduled on time. But to my complaint I just got an reply that return is scheduled & no further action against the vendor is taken.

   
   




3. And the refund is processed to my credit card account(which takes more than 15 days).

   
   

The message here is "The only person getting effected with the order cycle is me( The Customer).

• Getting wring products

  
  




• Need to follow up( for order and for return)

  
  




• Follow up for refund

  
  




• Money being held for 25 days

  
  

And many other suffering with it.

Below is the email received from the Paytm care.

Paytm Care

Aug 4(5 days ago)

to me

Dear Ubed,

I'd like to apologize for the unpleasant shopping experience that you had with Paytm for your order 5691692833. Please be assured we have taken a note of this matter and will take necessary steps to avoid such instances in the future. We request you to consider this as a one-time exception.

As communicated in the previous mail, a courier partner is already assigned for the return pickup.

Here are the details:

Courier Name: Shadowfax QC

AWB/Tracking ID: R18581532PA

Expected date of return: 6 August 2018

I request you to please wait till the expected date of return.

Please make sure that the item to be returned is not used, washed, ironed or tampered in any way. Also keep product, price tags and labels intact alongwith the original packing and the invoice. Your refund will be initiated once product reaches back to the merchant.

Hope you understand. Meanwhile, if you have any other concerns, please do let me know.

Sincerely,

Paytm Mall Care