Paytm BLOCKING FUNDS. Review on Paytm

This review is with regards to the Paytm account login issue from the website.

My phone screen got damaged wherein I am unable to see the screen. I have funds in my Paytm account. I thought to log in online from the website, however, on their portal, there is an option to scan the QR code only.

IF YOUR PHONE SCREEN IS DAMAGED OR THE CAMERA NOT WORKING THEN YOU CANNOT LOG IN FROM THE WEBSITE AND THE CUSTOMER SERVICE REPRESENTATIVE STATES THAT YOU CANNOT LOG IN WITHOUT SCANNING THE QR CODE.

I WOULD LIKE TO INFORM PAYTM AS A MILLION CUSTOMERS ARE THERE, HOWEVER, NOONE GAVE YOU FEEDBACK THAT THE CUSTOMER WOULD BE IN A SITUATION WHEREIN HE OR SHE DOESN'T HAVE ANOTHER PHONE AND IF WANT TO LOGIN ONLINE FROM THE WEBSITE THEN CANNOT LOG IN DUE TO THIS POLICY YOU HAVE MADE FOR THE ACCOUNT HOLDERS.

IMPACT IS I CANNOT MAKE URGENT PAYMENT DUE TO THIS ISSUE AND MY ONLINE FUNDS ARE BLOCKED BY PAYTM WHICH IS NOT ALLOWING ME TO LOGIN FROM THE WEBSITE AND NO SOLUTION WAS GIVEN BY THE REPRESENTATIVE.

SOLUTION RELIES ON SERVICE PROVIDER WEBSITE AS AGAIN THIRD-PARTY PORTAL WILL MAKE YOUR FUNDS STUCK UP IF ANY ISSUE HAPPENS WITH PHONE.

FIRST TIME BAD EXPERIENCE FROM PAYTM WHEREIN OTHER SERVICES USED IS PERFECTLY FINE.