Apr 17, 2015 09:49 AM
32033 Views
I had happily reserved Mumbai - Goa - Mumbai bus tickets with Paulo Travels - Goa in January 2014. The trip had taken weeks of planning and we were excited for it.
Their prices also seemed reasonable when compared to other service providers. So I booked the return journey bus tickets through redBus.in
2 days before the journey we received an SMS from Paulo Travels that the bus in which we had booked our tickets has been cancelled. The SMS contained very little information and just mentioned that the bus was cancelled.
We had to search their number from internet and even after that they were not picking up the calls. After repeatedly calling some one picked up but was not very helpful or provided any solutions.
The customer support was pathetic and they were not even ready to discuss any alternate arrangements. They simple left us to fend for ourselves.
Thanks to redBus.in that out entire ticket amount was refunded for that specific bus journey.
We are not in position to make any other travel arrangements that quickly. Due to this we had to cancel our trip(and hotel booking too).
We lost alot of money during cancellation of return bus tickets and hotel bookings in Goa.
They did not even refund full amount of return ticket since that bus was not cancelled.
Now how will we use the return ticket if you never took us there in the first place?
I will never trust or try Paulo Travels - Goa ever again.
Bad and unapologetic service. Avoid at all costs!
