Feb 19, 2015 03:12 PM
46886 Views
I heard a lot about the improved system of passport application from my colleagues and my passport expired recently. So, I though I will get the passport done and hence I visited the nearest passport office and at the information desk itself I was welcomed by a professional TCS employee(pun intended). I reached passport office at 10:00 and the person was half an hour late, so I waited for half an hour.
The person finally came and asked me what do I need, the counter is not yet open. I said, but the timings are from 10:00 and he said that the counter opens at 11:15, so I waited. He kept talking to one of his colleagues till 11:15 and finally asked me what I needed. I simply asked him what are the documents required for passport renewal, he said just the old passport is required. I also told him that the timing on the board reads 10:00 and if the timing for counter is 11:15, why not change the timings so that the customer do not need to suffer. He did not revert.
Anyways, I thought I will apply for passport online and I submitted my application online and there was a waiting period of 1 month. I went for the appointment and submitted my documents, to my amazement they asked me for my marriage certificate as well and I was not told about that either by the person on the counter nor did I get the information while applying for the passport online. I requested the person that I will comeback with the certificate within 2 hours as it would take that much time for me to go home and pick the certificate and come back, but she said she cannot do anything as they will close at 4:00, though they are supposed to be open till 5:00. She asked me to reschedule my appointment and guess what I have to wait for a complete month.
I did apply for passport when the system was not privatised and I did not come across these many issues while applying for a fresh passport. With TCS working for passport department and not to forget that its a simple reissue I really feel the quality of services are nothing less than miserable.
