Nov 05, 2007 06:06 PM
22275 Views
It would have been great if HDFC bank could have hired some pigeons to deliver their documents to its customers, but not Pafex courier! I am expecting a very important document since September 26, 2007 (today it's November 5, 2007 - 40 days have gone!) that HDFC sent from Mumbai to my address in Bangalore. Thanks to Pafex that I am clueless about what is happening.
Here is the whole story:
(i) September 26 - HDFC tells me by SMS that they have sent me a document (IPIN) by Pafex, AWB Number: 610625783. I regularly check the status on Pafex site https://pafex.com/tracking.html. It mentions the status at "TRANSIT".
(ii) October 09 - I call HDFC. They tell me that the document was sent back to Mumbai by Pafex! HDFC asks me to register again for IPIN. I do that. HDCF sends the document to Bangalore again through Pafex, AWB number 235639835, date October 11.
(iii) October 18 - I receive a call from a lady from Pafex. She tells me that there is some document for me from HDFC and asks for a landmark near my place of stay so that it is convenient for them to deliver. I provide her the required information.
(iv) October 20 - I call Pafex. But they tell that their "HDFC Department" is close, being a weekend. So asks me to call on Monday, October 22.
(v) October 22 - Pafex delivers me the document. BUT this is the document with AWB 610625783 (sent on September 26), which earliar was told to be sent back to Mumbai. Moreover, this document is outdated because another document is sent by the bank following this one. I get confused. I check Pafex site for the document sent by AWB number 235639835 and they say that this document was sent back to Mumbai on October 18 because "there was no response from you". Moreover the person attending the call is very impolite and simply doesn't want to talk.
(v) October 22 - The same day I call HDFC and tell them the whole story. They suggest that the only way is to request for the IPIN again! I have no option. I request for the IPIN again. They send it on October 23. I am told that the AWB number is 235639835 (same as the one sent on October 11).
(vi) October 31 - The same story as October 18: I receive a call from a lady from Pafex. She asks me for a landmark near my place of stay. I provide her the required information. In the evening I call Pafex. This time some man picks the phone and tells that the document is delivered next day after asking for the landmark. But tomorrow (November 1) is holiday. So be assured to receive the document by November 2, which turns out to be false!
(vii) November 05 - I call HDFC and learn that the document is sent back to Mumbai! I am shocked! I check Pafex website and the response is "No Data for Present Awbno". I call HDFC and they suggest that I should request for IPIN again. I have done it! This time the lady in the customer support of HDFC told me that they will send me the document by Blue Dart, and not Pafex.
I don't know what is going to be the situation next time. I guess Pafex guys are too lazy to deliver. Their office is in Indiranagar at Bangalore and I stay at Mysore road which is the other side of the town. Is it my fault to stay away from their office? Idea of putting my point in mouthshut came to my mind today and it was shocking to know that other two reviewers till now also have similar experiences.
