Feb 15, 2006 11:48 PM
20462 Views
(Updated Feb 15, 2006 11:50 PM)
Please read my complaint on PVR Cinemas, Hyderabad and decide for yourself if you would like to see movies via online booking:
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>
> Hi
>
> I had booked a set of three tickets for ''Rang De Basanti'' for Monday
> 13th February 2006 (HYWB0000011376) and another set of three tickets
> for Wednesday 15th February 2006 (HYWB0000012635). My friend had gone
> with his family to watch the show on Monday while I had planned to
> see
> it with my family today.
>
> However I was in for a rude shock. It seems first they could not
> place
> the tickets and then they said I had seen it on Monday so I cannot
> see
> it today. The film had meanwhile started but they behaved very badly,
> making us sound like thieves, trying to sneak in. Three folks came
> and
> verified details and finally they found out that I did have valid
> tickets (20 minutes of the movie was over) and then they went into
> the
> hall, murmuring my seat numbers. They came out after 5-10 minutes and
> asked me if I would like to see it at 9:30 pm. I had specifically
> booked it for 6 pm since I have to leave my driver at 9pm and my son
> goes to school early. Finally I demanded back my money and the cost
> of
> petrol - they were pretty unapologetic and gave back Rs 350 (Rs 300
> for
> ticket refund and Rs 50 for petrol) nonchalantly and not once did
> they
> apologize for this incident or try to make arrangements for us to see
> the movie. They even accused me of showing up 5 minutes late for the
> show.
>
> I am very sad to tell you that I am a member of PVR movies for more
> than 4 years (since my stay in Gurgaon - my member id was )
> and
> was eagerly looking forward to the opening of PVR Cinemas in
> Hyderabad
> but this incident has left me totally shocked (in fact once I had
> turned up 30 minutes late for my movie in Gurgaon and still I had no
> problem getting my tickets since I had booked it online and once
> paid,
> no one has a right to my tickets). When I told them that I would take
> it up with Mr Sanjeev Bijli and Mr Ajay Bijli, they said I could take
> it up with anyone, they didnt care. I have noted down their names -
> they are Mr Harsha, Mr Tarun and Mr Karan. Now it is up to you
> whether
> you care to take any action.
>
> I am pretty certain that some kind of black marketing of tickets are
> going on which is why they may have sold off my tickets to someone
> else
> when I did not turn up by 6 pm.
>
> I am very sorry to say that this experience has left me totally
> shocked
> and I have decided never never to visit PVR again and I would tell
> everyone my story.
>
