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23%
1.41 

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Customer service sure needs improvement
Oct 08, 2011 05:30 PM 6122 Views

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I bought Metprotect on 28th Sept '11 online and got a call on 1st Oct' 11 from their B'lore centre. But after promising that their vendor will call me to collect the documents and for the medical test, nothing happened for a week. Only when I called them today on 8th Oct, did their rep. call me back and has promised me that the doc  collection and test will be done shortly. Let's see how it goes.


When I asked them why no one had bothered to call me the whole week, I got a lame excuse that they tried calling but my mobile was not reachable. Surely they could have called my residence landline?


Keeping my fingers crossed for the next week.


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Brand Response

Dear Dshirvaikar,
We apologise for any inconvenience caused. We have only recently partnered with MouthShut to address cases posted on this forum. Please write to us here with your policy details and we will investigate your concern. You can expect a reply within 3-4 days of us receiving your policy details.
Regards,
PNB MetLife team

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By: PNB_MetLife | Jun 15, 2015  07:12 PM Comments 0

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