Nov 12, 2010 11:29 AM
5768 Views
(Updated Jan 19, 2011 06:39 PM)
The following was my original post regarding a bad experience I had with Metlife's online insurance. Since then my problem has been fixed. Read the comments section to follow the whole story. Hope this helps others!
-Anand
Hi,
After shopping around online fo Term insurance, I came across Metlife's online insurance application(metlife.co.in) and applied for it on Nov 8th(going through their full application process and online netbanking payment option). I checked and my bank account was debited for the amount mentioned in the Metlife application. But since then(5 days now) I have not received any communication from them. When I login to their application system it shows that I still owe money. I have been calling on a daily basis and they keep telling it will be resolved very soon and I haven't even received a confirmation via email/phone about even my complaints. I finally submitted an online complaint and got a notification that the complaint was received. But still no sign of either the application being processed or money being returned. I will NEVER go with such a company for my insurance policy. If the customer service is so bad before getting the policy how will it be afterwards. I now need to figure out how to get them to reimburse my money. Any advice would be greatly appreciated.
Don't fall for their online application. Feels like a scam. They don't seem to have the fulfillment of the online application worked out. They only have figured out how to collect info and money. If any of you have had good experiences with the online application, please do share. But mine has been horrible.
-Anand
