OYO people say one hotel and book another hotel. After 10 to 15 calls they cancel n ask us to book. Though we booked rooms at super OYO flagship Olivia comfort, through booking. Com, they did not allow us to check in saying we don’t have information. Though we showed all confirmations, mails received both from booking.com and the hotel . They refused to accept the confirmation number and pin too. After 2 hrs of arguing too did not allow us to check in. Later when we were leaving saying we would give police complaint, he said he found confirmation. We were getting late to catch bus. So we left without checking in. They are refusing to refund. After serious discussion n complaining, they are saying give us your ac no we will pay back. But when amt is paid through credit card, why don’t they refund to same actual mode of payment. They did not give respect to our age as senior citizens, worst service, mannerless and cheating.
