Nov 18, 2016 01:17 PM
3218 Views
I am not a book-worm, however, recently one of my friends had a birthday. Since she is pretty much into reading stuff, I decided to gift her a book. I zeroed in on the options and decided to visit the famed Oxford Bookstore in the city. Since they were offering discounts on the books, I made up my mind to buy a book from here.
The shop does have a huge collection of books and the bookstore itself is quite swanky. However, there were very few employees there for helping the buyers in picking the right books. My friend is a literature freak, so I decided to gift her a hard-copy of one of her favorite novels. The Oxford website had this particular novel listed at the price tag of INR 850. However, when the bill came out, the cashier told me that the price of the novel is INR 920. I told him about the price listed in the website, to which he promptly replied that I need to talk to the customer care for this! I decided not to argue on this topic and thought about talking with the customer care executive.
It took a lot of time for the call to go through the customer care executive. I told her about the issue and she replied that the lowest price would have been for the lowest cost edition. Since I was not informed about this beforehand, I asked for the refund. However, she sent me a screenshot of all the editions with their respective price-tags. I complained about this information not listed in the Oxford website, when I first visited it. She did not respond to this and kept on mumbling about a potential error in the website. The Oxford should have listed on their website all the editions of the book with prices. It would have easily avoided the confusion.
Overall, the Oxford Bookstore needs to improve their online services and keep their website updated. The shortage of staff at the store should also be looked into by the store management.
