Pathetic Attitude of RM & DGM of OIC. Review on Oriental Insurance Company General Insurance

Unfortunately my car was hit by a trailer while it was parked at a considerable distance from the main road hence had filed a claim at the Pune Shivaji Nagar OIC regional office(RO).

First of all no servicing centers were willing to offer cashless facility for this Insurer due to reasons unknown to me. So had to get the quotation from the service station & then filed the claim at the RO.

Had tremendous deliberations with the surveyor about the claim amount being authorized by him which did not resolve at his level hence had to seek intervention from the RM(regional manager) & then the DGM of OIC Shivaji Nagar Pune.

This issue was taken up with the RM first who gave an appointment the next day in order to sort out the difference in presence of the Surveyor. On reaching the office next day much before the appointment time, came to know almost after 2hrs of waiting that the RM himself would not be available for the rest of the week. So asked the available staff to get an appointment with the DGM which they were reluctant to do so & tried every possible way to stop us from having a word with the DGM in this matter. However due to immense deliberation I was able to meet the DGM but to my dismay this filthy guy was full of attitude. I wish I had the means to get the meeting video recorded for the customers to view the arrogance of these scum bags sitting in the top management & running public offices.

No wonder when the top officials are scums then what kind of service can a customer expect from the clerks of PSU's. Literally speaking it is these government run agencies that are extortionists. There is no transparency. A claimant cannot even have a copy of the claim & know how much money the surveyor has sanctioned in his report.

It has become a common practice to cheat the customer & if the customer is not happy with the service provider then let them take the route of legal procedure which again is so marred with malpractices & waste of one's hard earned money & valuable time.