I had a horrendous experience with Orange Travel's sleeper bus from Trivandrum to Chennai. They canceled the 5:45 pm bus citing mechanical issues, only to offer a replacement at 7:30 pm. But wait, it gets worse! The replacement bus made two unnecessary stops before Nagercoil, turning a supposed 2-hour journey into a grueling 4-hour ordeal. To add insult to injury, instead of honoring our sleeper bus tickets, they crammed us into seat-in-coach buses operated by YBM. Despite the inconvenience and discomfort, Orange Travel refuses to reimburse the fare difference, leaving us frustrated and cheated. Avoid this unprofessional company at all costs!
