Sep 14, 2012 09:55 PM
15267 Views
(Updated Sep 14, 2012 10:11 PM)
Avoid Goodbells(formerly RajasthaniStore) at all costs!
I ordered a dressy kurta pajama set from Goodbells(formerly RajasthaniStore.com) for$183.62 in July. I included my measurements in order to have the perfect fit. I shocked and appalled when I received the item. It was nothing like the beautiful item pictured, but clearly an imitation.
The fabrics used were cheap synthetic blends, the patterns were different, the stitching was off; in other words, it was a poorly made knockoff with only passing resemblance to the product shown. Moreover, the garment was incorrectly sized and too large. I immediately e-mailed them in less than 24 hours with my complaints, including the pictures I had taken providing clear photographic evidence. Gaurav Pandey approved the return and told me he would perform the necessary alterations so it would fit correctly and be to my liking.
I shipped back the kurta from New York to India at my own expense($33.50) on August 27, but Goodbells claimed they never received my package for weeks, so I made a formal inquiry with the US Postal Department and tracked the package down. I scanned a copy of this letter and they could no longer deny the parcel was in India in November of that year.
I was told the necessary alterations were being made, but that the final product was still not going to be like what was pictured due to limitations in their alteration abilities. I had instructed them not to send me the package without my prior approval so I could make sure everything was to my liking. I did not hear from them in weeks and the event that I had ordered the outfit for had passed, so I requested a full refund?.
In January, while I was away on vacation and away from my e-mail, they suddenly contacted me and said I had 3 hours to respond or they would reship the package(keep in mind our time zones are 10hrs apart)?. As I was away, I could neither respond to the e-mail nor receive the parcel when it arrived and so the package was returned to the sender in India. After five more months of arguing over e-mail and dealing with four different people, they offered to reimburse me for a mere 34% of what I paid'. They subtracted a 10% restocking fee($15), $20 fee for alteration(which was to be at their expense as it was their mistake), and the "import charges" of$79 for the SECOND return shipping back to India because I could not accept the parcel".
The only reason I felt confident placing an order was their heavily advertised "Easiest Return Policy - Free Return, Free Pickup" which they did not honor. Instead I had a horrible experience which lasted 9 months and did not receive a penny back. All in all, I am owed$217/.12 for the returned merchandise, of which I have not received a single cent.
