Never!!. Review on Online Shopping Experience

I recount my experience experience below and I would also like to warn everyone from making any purchases from this site for the major reason that they risk divulging all their personal information to strangers which was strangely available to their arbitrary sales staff.

2.Also there is no clear mechanism of order tracking/ cancelling the order.

1. The staff is adept at giving wrong information just to grab orders.

   
   




2. The problems will never be redressed satisfactorily.

   
   

This is the worst and most hellish experience of online shopping that I had.

I was trying to place an online order for Reebok track suit online on bag it today website on 03/02/10 which was aborted by me . However within half hour of the aborted transaction, I got a call from India today book club who told me that since my order did not go through online, I can place my order on the phone. (This is blatant information stealing. I was stupid enough to ignore it that time and now I am regretting). The staff thus solicited an order through phone and I placed an order through my credit card for a Reebok track suit, size Small on 03/02/2010. Since it is my first order on the site, I had also been promised the free Reebok Watch. I was also informed that the order will be delivered within 15 days and that I will receive a confirmation of my order placement on sms as well as in my e-mail.

However no confirmation happened either on mail or phone . Finally I phoned the so called customer care helpline on 09/02/2010 where I was told that "my order is not punched in the system" . However, my credit card was debited on 03/02/2010!! On not receiving any satisfactory reply on phone, I emailed them immediately with all details. I got a reply the next day, however I was told that I will not be getting the promised free watch as the order was not online following this, I asked them to cancel my order immediately to which I was told that my order is already "completely processed" so it cannot be cancelled . however I can "refuse to accept the parcel" when it arrives.(!!) However. I am told that the parcel will arrive in 21 days!!

The cheating/ fraud is evident besides the following issues :

1. the wrong information provided to me at the time of placing the order : To top it the "customer care" is refusing to acknowledge this. On 11/02 when I asked them to check the phone records for 03/02..i was told that it will take "10 days" to retrieve phone records. on telling them that the complaint was already logged on 09/02 when I had called and emailed for the first time, , I was told that there is no record of that call and since I had not spoken to the person currently handling the call.! This is PITS!

   
   




2. If the telesales departments is different from online shopping, Why is my online order/information available to them who called me within half hour of my incomplete online transaction and had access to all the information like my address etc. which I had provided online. Since the "scheme" applicable is not the same, they should not have any access to this information. To top it all they gave me completely wrong information even on repeatedly confirming.

   
   




3. Refusing to cancel the order forthwith when it is not despatched.

   
   




4. No mechanism of cancelling the order.

   
   




5. The telephone call on 3/2/10 when the original order was solicited should be traced and analysed for all the false statements given by their staff.