Aug 11, 2015 03:26 PM
35187 Views
(Updated Aug 05, 2016 01:42 PM)
Last year I gave a great review of Onida AC but after using it for 1 year, I changed my mind and have revised my rating from 5 star to 1 star.extremely poor customer service, no one has a clue about what they are doing. You call up the customer service they will issue ticket numbers which never get sorted. The quality went bad in 1 year. PLEASE BEWARE OF ONIDA. I MADE A MISTAKE ON THIS BRAND.
Purchased Onida 1.5 ton 3 star wifi AC, the product is very good and appears value for money. The positive - build quality appears good, the internal and the external unit is copper as opposed to alloy which some of the manufacturers use to bring the cost down. The compressor is from Hitachi and the cooling is very nice.
The wifi allows the AC to sync with multiple mobile phones once you download the Onida app. You can control the AC from the mobile phone and operate seamlessly apart from the remote.Also the app allows display of power units consumed with daily usage of AC.
Things to watch: the AC delivered the first time had some problems with wifi but the company replaced the complete unit interior and exterior without much hassles. We purchased the AC thru Ratna fan house the biggest AC shop in chennai so make sure you buy this product only from a big dealer as I suspect the smaller dealers might not be able to give good after sales support.
Initially I was a bit hesitant to buy this brand but looks like it was not a bad deal; the final price was Rs.33k including installation and the stabilizer.
I also learnt that buying a 5 star does not make much difference as the standards keep getting revised each year and the ones rated 5 star this year get re rated to 3 star if the standard changes. Also the Inverter AC is good only if the AC gets used extensively like a showroom or office. For home use of 2 hours in the afternoon and 6 hours at night a 2 or 3 star work just fine and the differentials of power usage is not big. So better to get immediate savings that come by way go lower cost of buying. Anyway to each his own and these are just my views.
