Flipkart return policy fraud. Review on Onida 7 kg Fully Automatic Front Load Washing Machine (WOF7010LS)

I have purchased Onida 7KG fully automatic washing machine on 30/09/2023 it was delivered on 02/10/2023 and technician was visted on 03/10/2023 and he said flipkart was delivered defective product it was not working properly. So I connected to the flipkart. flipkart said as per return policy you have to connect with service center. I have connetced to the service center those team said where you have purchased you can ask to that platform only. here service center completely right. why because flipkart is online platform working as a mediator in between seller and buyer and we are playing money to the flipkart only so we need to ask flipkart flipkart will need to ask to the seller seller will need to ask to the Onida company why becasue here seller was deirect buyer from company. still now no one can given refund or replacement.