Oman Air denies legitimate delay claim. Review on Oman Air

I would like to publish letter received from Oman Air denying our legitimate claim for the loss due to missing our prebooked coach tickets (onward from London) owing to starting point delay of 2 hours and reaching the destination almost 2.5 hours delayed. The response shows how apathetic an airline can be and writing just for the hack of trying to close the issue.

My response to them is also attached below:

Dear Mr. Abbas,

We gathered that your flight out of Muscat on 5th July had encountered 2 hours delay due to a last minute flight disruption due to technical snag. In a much that we committed to carry passengers as per their schedule departure timings yet this aim could not be sometimes achievable and flight disruption is well anticipated in the airline industry not to mention that safely of all valued passengers is one of our main objectives.

This is what happened to your flight that day, we understand that all needed effort were given to your group to be able to reach to your final destination as per your ticket which is London, Heathrow.

We regret that we could not be able to accede to any of your claim in view to these incident since we have extended all possible effort to be able to deliver you and your group as per your ticket itinerary with us.

We thank you for your kind understanding.

Best regards,

Jeanie Hamad,

Customer Relations Department

Oman Air

My response:

Dear Jeannie Hamad,

Having read your mail below pertaining to my claim for the delays and your decision, I can only state that your reply is general, which could have been written had the delay even been for any amount of time.

Although you may have taken all the unspecified additional measures to reach us to the destination after delaying us by 2 hours (start time), the fact is that your efforts were not enough to prevent missing our prebooked coaches, the tickets of which we had booked, keeping sufficient margin of time.

I will treasure your email as it speaks volume of how an airline typically operates and is apathetic to the reality of loss it causes to its customers. And ofcourse with an opportune moment, I would like to publish the same in the media with the hope of seeing better travel days in future.

Regards,

Abbas Bookwala