Sep 05, 2017 05:15 PM
12164 Views
The whole process from check in to travel was average at the best.
The check in facilities were so limited combined with poor bandwidth of the website, options including choosing child meals or wheelchair assistance etc were not available especially if you have bought the tickets via an agent. Again, after spending a substantial amount of time waiting for the seating options to show up on the website, most were already booked even after logging in immediately after opening of the 24hr window for check in before flying, so we ended up selecting seats in different parts of the flight which is far from ideal when travelling as a family with two young children.
Neither did the check in desk at departure or the transit were able to help, more disappointed and annoyed at the false information and blame game being played by the staff who were more interested in seeing us through rather than sorting out our problem.
The inflight facilities were mediocre indeed with dated looking upholstery, no welcome for the kids or entertainment options for them, flights did not have TVs, when they did have televisions, most of the time touch screens do not work, head phones were as poor as one can get, did not transmit even 50% of the volume. Waited for at least 75 minutes for even water to be served in spite of asking for juice/water for the kids, meals arrived 150 minutes after boarding, again hungry irritable kids had to be managed, standard response from the staff that meals was not booked in advance, trying to explain this to the staff about the website issue was a waste of time. Again trying to explain to hungry kids needing to wait another 45minutes after the neighbouring kids had their meals served was a challenging task. Add to this, they even missed serving us in flight snacks and drinks for the kids, I had walk to the pantry to remind them that we have not been served, no apologies, just a wry smile.
All in all, a low cost airline which is unsuitable for longer journeys and for young families. Perfect example of cheap is not best, you only get what you pay for, cheap prices with poor to mediocre facilities and service.
