Jun 19, 2021 09:14 AM
1601 Views
They started their service in a decent way but now their policy is to cheat their customers. On multiple instances I was cheated by OLA. Now they have taken a new approach to cheat.
I booked a cab to Bangalore Airport. Driver on arrival told me that you have booked for a wrong destination. Destination is close to Airport and let me correct it. He took my phone to make some changes in the route. I didn't suspect as the price showed after change didn't change. Driver took a longer route to reach Airport. I wasn't worried as I had already made full payment on the way and the app showed "Payment Done".
On arrival suddenly the app started showing that you have to still pay around 500/-. Since I had to catch the flight and cab driver started creating scene at the airport, I had to make additional payment and get cheated.
Tried reaching their customer care which is not at all reachable. Somehow I was able to create an online complaint for which I got a response from Ola that we have verified and everything is fine. Additional amount was charged because you changed the route.
I feel that now they are just becoming a shame for India and trying to prove that Indian companies cannot be honest. They support thier drivers to cheat customers and always protect them.
